Do we need to change our NetSuite licence or implementation partner?
No. Suite Lab can work within your existing NetSuite environment. Any licence requirements or partner-specific restrictions will be discussed if relevant.
Do we need a detailed specification before contacting you?
Not at all. You can start with an idea, a business problem or a process you’d like to improve. We’ll help define the requirements and explore what’s possible.
Can you build something unique to our business?
Yes. Solutions are tailored to your needs, using existing NetSuite capabilities wherever practical and custom development where it adds value.
Can you improve the NetSuite user interface and reporting?
Yes. Depending on your NetSuite configuration and requirements, solutions can include custom screens, dashboards, charts, visualisations, and connections that make NetSuite data available in Excel or other reporting tools.
Do you work with businesses outside Perth?
Yes. Suite Lab is Australian-based and works remotely with businesses across Australia. Meetings and project collaboration can be handled by video, with in-person visits considered where practical.
How do we know what a project will cost?
You’ll receive a defined scope, estimated timeframe and pricing before work begins. If requirements change or additional work is needed, we’ll discuss the impact and agree on the next step first.
Can you work with our existing integrations and add-ons?
Yes. We’ll assess your existing systems and aim to build on what you already have, rather than replacing tools unnecessarily.
Do we need ongoing support?
No. You can engage Suite Lab for a single project, occasional support or a monthly arrangement. The choice is yours.
Are we locked into a contract?
No. On-demand support has no minimum commitment, and monthly support can be cancelled at any time. Project terms will be agreed upfront.